Mastering Advanced Team Communication & Conflict for Today's Leaders
As a leader, effective communication is a matter of getting to know what makes the individuals on your team tick on a personal level. The ability to make meaningful personal connections with your fellow team members is imperative as you work closely together to accomplish your goals. Studies show that, through strong communication we can get more done, more effectively, and more quickly than when the lines of communication break down. How do we ensure effective communication on our team? And how does our communication impact how people perform?
Take this opportunity to master the skills that are now needed to be an effective leader, within the complexities that exist in today's organizations.
Effective communication prevents conflict and employee disengagement in the work place. It also allows you to communicate in an "Adult to Adult" approach and thus creating a team culture around motivation and success.
Conflict in the workplace is inevitable. The question is how do we manage and deal with conflict in the moment to ensure a restored sense of balance and resolution?
With our extensive knowledge of the different software currently on the market, including all Microsoft and Adobe applications, ON-TRACK Computer Training Ltd. has a diverse and flexible schedule that can be customized to your needs – we offer group course (both public and corporate), one-on-one training, and on-site training options. We also have easily accessible on-line training videos available.
Duration: 2 Days
This is a 2 day leadership development workshop.
Hours:
8:30am-4:00pm for both days.
Objectives
By the end of day1 of this course, you will be able to:
- Communicate more effectively with your team based on practical applications of core communication skills for Managers.
- Develop and identify the tools necessary to communicate with your team in a clear, respectful and results-based manner.
- Respect and further appreciate how and why people communicate differently within the work place.
- Identify others' motivational and communication styles.
- Describe barriers to communication and how to overcome these.
- Recognize the importance of listening and not making assumptions.
- Describe how to make communication clear and the importance of clarity.
- Understand that what is meant is not always what is understood (intention v perception).
- Recognize the importance of asking open questions to clarify understanding.
- Apply the Strength Deployment Inventory (SDI) communication tool, a self-assessment tool that will help you to better understand how you communicate as a leader and how you behave during conflict, so that you can apply this learning practically within the workplace.
By the end of day 2 of this course, you will be able to:
- Identify the nature of conflict and where it may exist within your teams.
- Develop a strategy for applying a conflict resolution framework, using the "Conflict Process Map"
- Apply practiced tools, techniques, strategies and scripting to resolve conflict.
- Identify your own conflict sequence through the Strength Deployment Inventory tool, thus creating self awareness and the ability to shift into resolution.
This course is suitable for:
All levels of Managers/Leaders in any organization/industry. (Including future Managers/Leaders).