Managing People in Difficult Situations

This workshop is designed for people on the front line, who in their daily operations encounter difficult situations and the “difficult” people in them. Theirs may be client service jobs, administrative jobs, or technical jobs where they must also interact with clients. They will learn new skills and habits to help handle these difficulties and people professionally and in the best interests of their organization.

With our extensive knowledge of the different software currently on the market, including all Microsoft and Adobe applications, ON-TRACK Corporate Training Ltd. has a diverse and flexible schedule that can be customized to your needs – we offer group course (both public and corporate), one-on-one training, and on-site training options. We also have easily accessible on-line training videos available.

Duration: 1 Day

Objectives

After this workshop, the participants will be able to:

Outline

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