Outstanding Client Service

This course offers participants the basics needed to be excellent client servers on a consistent basis. It is designed for those who are on the front end of providing service to the client, in person, on the phone and by email.

Client service is a complex professional competency, a combination of communication skills, intention to help, organized teamwork, practical knowledge and workable systems. Its contribution to an organization´┐Żs bottom line can be measured in expansion of client base, retention of clients, general corporate reputation, employee pride and increased profitability.

With our extensive knowledge of the different software currently on the market, including all Microsoft and Adobe applications, ON-TRACK Corporate Training Ltd. has a diverse and flexible schedule that can be customized to your needs – we offer group course (both public and corporate), one-on-one training, and on-site training options. We also have easily accessible on-line training videos available.

Duration: 1 Day

Objectives

After this workshop, participants will be able to:

Methodologies

Client service is composed largely of behavioural skills and requires interactive, experiential methods of learning and practice. These methodologies include customized role plays, case studies, personal analysis questionnaires, group exercises, interactive videos and trainer-facilitated discussion of key client service issues. Participants will learn in a relaxed and stimulating environment.

Outline

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